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Hotels, motels and private resort locations
must be up to speed of technology to be on the cutting edge of the
hotel industry. Hotels that have the latest in computer technology
are able to perform more successfully. The following information is
a listing of hotel technology used in the 21 century.
The modules and key features of Hotel Software Systems are
Multi-Module Systems (MMS), Select Module Systems (SMS) and Basic
Reservation Systems (BRS).
 Multi-Module Systems is a software solution is available to three to
five-star-rated hotels or resorts. This software delivers a thorough
software solution with hotels that have 100 rooms or more.
Select Module Systems is geared towards single property reservation.
Basic Reservation Systems is software that provides a more basic
reservation-processing unit for motels and hotels.
Imagine a major hotel chain without the use of top of the line hotel
software. Top chain hotels and private resorts use state of the art
equipment, so that they can cater to their customers’ desires and
demands. They install their hotel reservation software onto the
following computer hardware: IBM, Sony and Hewlett Packard, which
are all state of the art computer hardware.
When new hotel properties are built, amenities and location are on
the priority list. Studies show that IT facilitated hotels will
saturate the market by 2009. Property owners realize the value of
having a sophisticated operating system within their hotels. Hotel
reservation software systems are not only used for reservations, but
are used for employee records as well as hotel security monitoring.
The features of hotel software will depend on the type of software
module. The most common module used by hotels is a property
management system (PMS), which will have some or all of the
following integrated software: hotel management (front desk, back
office, spa/golf/club management), reservation/billing,
hospitality/sales and catering, POS (point of sale), Internet
booking engine, and hotel accounting.
Reservation software features include group and individual bookings,
check-in/check-out, rate management, and room
management/availability. Multi-unit hotel properties will require a
central reservation system (CRS), which can handle reservations from
a central system for all properties. An Internet booking engine will
allow real-time reservations to be made from web based sites.
Hotel management software has front desk and back office management
features. Front desk features include daily ledger, night audit,
guest folios/guest history, guest billing/accounting, housekeeping,
and credit card billing. Back office features manage payroll,
accounts payable, general inventory, general ledger and
personnel/human resources.
Hotel hospitality/sales and catering software features are designed
for food and beverage and event management and provides for the
efficient operation of restaurant, lounge/bar, room service and
kitchen. Hotel catering software can also track sales and analyze
employee productivity and track inventory. Linked to the
hospitality/sales and catering software is a POS module which
records food and beverage, spa/golf/club charges and posts to the
guest folio/ledger for one, comprehensive itemized billing.
Hotel accounting software features will have general ledger,
accounts payable, accounts receivable, personnel, and payroll.
Purchasing/receiving, inventory recording and reporting functions.
Hotel software features can be viewed on software manufacturers’
websites and most offer free downloaded trials of software products.
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